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Here's what some of our previous customers have to say!
Chris, Ted, Rick, Steve:
To summarize the way you handled our family’s recent vehicle concerns: best in class. You exemplify what customer service really means – this is what makes businesses like yours go from good to great. The Subaru of Orillia family is fortunate to have all of you as part of their team. Our family wishes all of yours the best of the season and a prosperous new year.
Mike & Team, As you know we have just purchased our second Subaru Forester from Brad Benson. Once again we received excellent sales from both Brad and Chris. We understand that Brad took the time to come in on his day off to deliver our vehicle and we appreciate this very much. He made certain we were familiar with every aspect of our new Forester before leaving the lot for our enjoyable travel home in our new vehicle. It was difficult handing you back the keys to our 2006 Forester as it had been an absolutely great vehicle through the past 9 1/2 years.
A special thanks to Rick Moore for his personalized service right from day one and to his entire service team for maintaining our first Forester. We look forward to the same level of service with our new Forester. Always being treated fairly and like family made it an easy choice to buy again from Subaru of Orillia. We have recommended others and will continue to do so. Mike, your sincerity in how you treat your customers brings us back and in turn new customers in. Subaru of Orillia defines what other dealerships strive for!
Karen & Dan B.
I just have to express my appreciation for the excellent service I received when purchasing my "new to me" Subaru Outback. Salesman, Brad Benson's service was above and beyond! I didn't feel comfortable driving my old car to Barrie so Brad let me take the Subaru that night and bring it back the next day. During the worst weather we have experienced so far this winter, Brad had my car cleaned off, warmed up and ready to go when I arrived. He even made sure snow tires were put on my new purchase, with very short notice, before I picked the car up.
Brad was a huge help in helping me dispose of my old car on my lunch hour. It had pretty much been buried in the snow and he had it all ready to go with a cardboard box ready for me to clean it out and transfer my belongings from one car to the other. Even giving me rides back and forth to work were never a problem and I never had to wait. Truly astonishing service! Awesome!
Thanks so much Brad!
Today when you and I were talking about why my 2001 Subaru Outback keeps running well, you mentioned that we take good care of it by bringing it in regularly for service. I should have said that it wouldn't matter how often we brought it in, if we didn't have great people taking an interest in it and doing good work on it.
Peter joins me in thanking you and the staff for having looked after our car in such an exemplary fashion all these years.
I have been a fixed operations manager in the auto sector for over 30 years. You my friend are a breath of fresh air for this business and that it so sorely needs at times. From my observations and from what I have heard in the past, you have consistently shown yourself to be a fine, outstanding individual. You care for others and have given of yourself in so many ways I have lost count. One thing is apparent. You do it because of the person that you are, and not for gain (not that it hurts when it comes though...lol...I get that). So I just want you to know, it is seen....it is noticed...people do really care about what you do and how you do it. They may not always show it but that's not what it is all about, and you get that. And what's in it for me to tell you this? Not one thing. And you need not respond to this. But being in this business so long and with the people experience I have, I can spot a man of character, and too often they go unnoticed. So hats off to you sir. Well done!